Return and Refund Policy for buyers.

What is your return policy?

We accept returns or exchanges ONLY on DEFECTIVE Products within 30 days of shipment. " IF " a return is accepted By Management for any other reason  A minimum 25% restocking fee will apply. , chat, or call us 330-806-0728 with your order number, part number(s) to return, and reason for return. You are responsible for return shipping costs  we can only process return refunds to orginal card used on file. WE DO NOT RETURN ANY SHIPPING COSTS. ALL Items will be inspected before a return is accepted. IF a return is denied you are responsible for return shipping, if you DO NOT pay return shipping with in 30 Days your Items will be DEEMED ABANDONED. We also reserve the right to DENY any returns for any reason, OR OFFER in store credit instead of a refund.

Clearance items, discontinued items, Clutch Parts of any kind, Most Electronic Parts such as but not limited to 4X4 actuators, sensors, Winch controllers, spark plugs and special orders are not returnable for any reason.

Can I change or cancel my order?

Once you click that purchase button returns Cancelations or Changes to your order cannot be made we CAN NOT take off or add other products. Please double check your orders before you finalize them. we can only change or update Contact information. Returns if at all possible must be accepted by Management your order is subject to 25% FEE.

A Return and Refund policy usually consists of:

• Terms of return (30 days)
• State of return (return must be new and in working order non working order we will not return broken or damaged items) we will Replace Defective items only after they have been sent back and tested by our trained personel.

• Reason for return (DEFECTIVE)
• Process for return (i.e. how to initiate a return, contact customer service through the website chat window) OR CALL 330-806-0728
• Process of refund (we cant process a refund if an item was already shipped. item must be shipped back to us in good working order if damaged in the mail you should try and make a claim through the post office first then get with us we will work with you as best as we can)

• Contact us through the website chat. 
• we will not accept any returns after 30 days. we will NOT return a payment until we have the item in hand buyer is responsible for shipping items back to us. items returned are subject to a restocking fee of 25%.
• We are Not responsible for lost, stolen, or damaged items by currier , USPS,UPS,FedEx, etc.
• we will not refund shipping costs.
• we do not accept returns on electrical items for any reason unless authorized by management.
• all items are inspected and shipped under video surveillance to help reduce scams, fraud claims.
• All Returns are on a Per Customer Basis meaning we reserve the right to deny any return at any time.
• we do not accept Returns on OEM Parts, Clutch Parts or Electronics, Unless Authroized by Management first if item is damaged or defective please contact us imediatly.
• We Reserve the Right to accept or deny ALL Returns, If a Return is accepted the purchaser is responsible for shipping back to us.

SHIPPING / Lost,Stolen Package /RETURNS
Customer service is Number #1 Priority Here at RNG. If there is an error with your order please contact us by call or text @ 330-806-0728.
we are NOT Responsible for packages once they leave our facility. we will work with you the best we can however there is not much we can do. 

HOW TO RETURN AN ITEM

if an item is accepted as a return.

Item must be New unopened in its original packaging undamaged.

Buyer is responsible for shipping back to us, 25% Restocking fee will be charged, We do not refund any shipping charges.

you must ship your package to 145 46th st sw, Canton , OH 44706 and address it to "Attn" Stephen Hayes"

You must have you order number placed in the box with your return

SHIPPING

if any problems accure You must notify us with in 24Hrs of receving your package... Please take photos of any damaged packing. 

Scratches,dings,dents, etc happen during shipping and dont warrant a REFUND,REPLACEMENT of any kind.

Shipping Charges Are subject to change for oversized products.

RNG Performance accepts no responsibility for special freight charges. Oversized packages will have additional shipping cost.

Shipping times may be delayed on Special Orders, Acessories, and CFMOTO Parts.

When RNG Performance Ships a Package an E-Mail will be sent with tracking to the Provided E-Mail on your order, Please check your Spam Folder and ALL Mail Folder, It is your job to follow that tracking and make sure you are Home, Or able to arrange pick up, We are NOT Responsible if a package shows delivery attempt, If package is returned to us we will contact you to get your package shipped back out to you this will incure extra shipping cost to you. If  returned shipping cost is not paid with in 30 days of us contacting you your package will be deemed as abandoned and becomes our property, This does NOT warrant any refund of any kind.

Damages:
All goods are carefully packed and in good condition when shipped. Please inspect merchandise upon arrival. RNG Performance assumes no responsibility beyond transfer to carrier(s) in good order and is not responsible for lost items, damaged items, or delivery delays occurring thereafter. If goods are damaged or lost during shipping, please contact us immediately as a claim must be made with the carrier.

When will my order ship?

Most orders are packaged and are ready to ship within 1-2 business days of your order. 

During our busy season orders may take a little longer.

Do you ship to Canada? OR other countried?

Yes most things we do . You are responsible for any tariffs, import fees, taxes, or other charges that may be imposed by the local government or importer. The shipping charge only covers shipping and does not cover any taxes, tariffs, import fees, etc. At the time of shipping if the actual shipping cost is higher than our estimated charge we will contact you to pay the difference. 

we are a US based company so some items may say FREE shiping, FREE shipping is only offered to US Based customers.

If you purshase an item you are responsible for shipping costs, IF you decide not to pay shipping costs we will refund your payment, How ever A %25 FEE DOES apply and is NONE Negotiable, This fee covers our wasted time and resources as well as our Credit card processing fees that the Processor does not refund to us.  

Do you ship Internationally?

Yes we ship all over,

Yes most things we do . You are responsible for any tariffs, import fees, taxes, or other charges that may be imposed by the local government or importer. The shipping charge only covers shipping and does not cover any taxes, tariffs, import fees, etc. At the time of shipping if the actual shipping cost is higher than our estimated charge we will contact you to pay the difference. 

we are a US based company so some items may say FREE shiping, FREE shipping is only offered to US Based customers.

If you purshase an item you are responsible for shipping costs, IF you decide not to pay shipping costs we will refund your payment, How ever A %25 FEE DOES apply and is NONE Negotiable, This fee covers our wasted time and resources as well as our Credit card processing fees that the Processor does not refund to us.  

Shipping outside the US you can be sure to say ALL WARRANTIES ARE VOID.

What is your return policy?

We accept returns or exchanges within 30 days of ORDER PLACEMENT IF an item ordered is defective, we will exchange for another item of the same item ordered.  IF Management accepts any other return for any other reasons A minimum 25% restocking fee will apply OR we may offer in store credit with no fee applied NOTE this is Managements discretion. Please chat, or call us with your order number, part number(s) to return, and reason for return. You are responsible for return shipping costs  we can only process return refunds to orginal card used on file. WE DO NOT RETURN ANY SHIPPING COSTS.

Clearance items, discontinued items, Performance Parts, Electronics and special orders are not returnable FOR ANY REASON.

Can I change or cancel my order?

Once we start your order process returns cannot be made if at all possible your order is subject to 25% FEE This fee is NON NEGOTIABLE FOR ANY REASON! This fee is charged to cover our time and efforts as well as credit card processing fees.

CHARGEBACKS, BAD CHECKS?

What happens if i claim a chargeback on and order i placed?

If you put a chargeback on us fraudulently we will fight it using your personal information on your order.

We will also charge you a fee of $90.00 for our troubles.

We will prosicute you to the fullest extent of the law.

Chargebacks are the same as theft and will NOT be tolerated. DONT BE A THEIF!

What is the warranty?

Aftermarket items vary by manufacturer, please contact us to check warranty on a specific item. CFMoto OEM parts are warranted against manufacture defects only for a period of 30 days from the date of shipment. by our sole descression will we RETURN,REPLACE or REFUND you for your item. 

There is no warranty on Parts Such as but not limited to, Clutch Parts, Lift kits, Wheel Spacers, Etc if an issue arises please contact us we will do our best to resolve any issues.

BY USING THIS WEBSITE AND OR PURCHASING PRODUCTS YOU HEARBY AGREE THAT READING ALL POLICYS IS YOUR RESPONSIBILITY.

BY USING THIS WEBSITE AND OR PURCHASING PRODUCTS YOU HEARBY AGREE TO THESE TERMS.

BY USING THIS WEBSITE AND OR PURCHASING PRODUCTS YOU HEARBY AGREE THAT IT IS YOUR DUE DILIGENCE FOR READING AND UNDERSTANDING TERMS AND CONDITIONS AND STORE POLICY BEFORE YOU SHOP.

BY USING THIS WEBSITE AND OR PURCHASING PRODUCTS YOU HEARBY AGREE  YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS.

BY PURCHASING A PRODUCT FROM OUR WEBSITE YOU HEREBY AUTHORIZE REDNECK GARAGE LLC TO CHARGE YOUR CARD.